Privacy Policy — 8bgame

This Privacy Policy ("Policy") sets out the basis on which 8bgame ("we", "us", "our", "Platform") collects, processes, stores and discloses personal data relating to users ("you", "your") of the 8bgame website at https://8bgame.cam and all associated mobile interfaces and services (collectively, the "Platform").

8bgame is an English-language online gaming information and entertainment platform designed for Pakistani users. We take our data-protection obligations seriously and are committed to collecting only the personal data that is necessary for the lawful purposes described in this Policy, retaining it only for as long as required, and protecting it with appropriate technical and organisational security measures throughout its lifecycle.

By accessing or using the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. Where consent is the legal basis for processing, you may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

The following terms bear the meanings assigned to them below throughout this Policy:

8bgame acts as the Data Controller in respect of all personal data collected through the Platform. As Data Controller, 8bgame determines the purposes for which, and the manner in which, your personal data is processed.

8bgame does not claim to be licensed or regulated by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan (SBP) or any provincial authority. Accordingly, this Policy is framed under the data-protection standards applicable in the jurisdiction in which the Platform's operator is incorporated or licensed, as applicable.

For all privacy-related enquiries, requests or complaints, please contact us at: [email protected] (plain text — not a clickable link).

We collect personal data through several channels: directly from you when you register or interact with the Platform, automatically when you use the Platform, and from third parties where permitted.

4.1 Data You Provide Directly

4.2 Data Collected Automatically

We process your personal data only where we have a recognised legal basis for doing so. The legal bases we rely upon are:

• Contractual Necessity: Processing required to perform the contract with you under our Terms and Conditions — including account registration, transaction processing and support delivery.
• Legal Obligation: Processing required to comply with applicable KYC, AML, fraud-prevention and regulatory requirements, including identity verification before processing withdrawals.
• Legitimate Interests: Processing carried out for our legitimate business interests where those interests are not overridden by your privacy rights — including Platform security, fraud detection, service improvement and analytical purposes.
• Consent: Processing for purposes such as marketing communications, non-essential cookies and voluntary feedback where you have provided explicit consent. You may withdraw consent at any time without prejudice to prior processing.
• Vital Interests: In exceptional circumstances, processing to protect the vital interests of you or another person, including responsible gambling interventions.

We use your personal data for the following specific purposes, each underpinned by an appropriate legal basis as described in Clause 5:

• Account Management: Creating, maintaining and managing your 8bgame account, including authentication, password recovery and account settings management.
• Transaction Processing: Processing PKR deposits and withdrawal requests, verifying payment method ownership and maintaining transaction records.
• KYC & AML Compliance: Verifying your identity using CNIC, passport or other documents to satisfy age-verification, anti-money-laundering and fraud-prevention obligations.
• Customer Support: Responding to your enquiries, resolving disputes and handling support requests submitted via live chat or email, including Urdu-language queries where applicable.
• Responsible Gambling: Monitoring account behaviour to identify signs of problematic gambling, applying limits and self-exclusion orders you have requested, and communicating with you about responsible gambling tools.
• Security & Fraud Prevention: Detecting, investigating and preventing fraudulent, abusive or unlawful activity on the Platform, including multi-accounting and bonus abuse.
• Platform Improvement: Analysing aggregated usage data to improve Platform functionality, content, design and user experience — including optimisation for mobile users in Pakistan accessing the Platform on 4G networks.
• Legal Compliance: Complying with applicable legal obligations, responding to lawful requests from competent authorities, and enforcing our Terms and Conditions.
• Marketing Communications: Where you have provided consent, sending promotional communications about bonuses, new games and platform updates. You may opt out at any time.

8bgame does not sell, rent or trade your personal data to any third party under any circumstances. We may share your personal data only in the following limited and controlled circumstances:

• Service Providers (Data Processors): We engage third-party service providers — including payment processors, identity verification platforms, cloud infrastructure providers and analytics vendors — who process data on our behalf under binding data-processing agreements. These providers are permitted to process your data only for the specific purposes we instruct and are prohibited from using it for any other purpose.
• KYC & AML Partners: Where required, your identity documents and personal information may be shared with regulated third-party KYC and AML verification providers to satisfy compliance obligations.
• Legal & Regulatory Authorities: We may disclose personal data to law enforcement agencies, courts, regulatory bodies or other competent authorities where required by applicable law, court order or legitimate legal process. We will, where legally permissible, notify you of such disclosure.
• Business Transfers: In the event of a merger, acquisition, restructuring or sale of all or a portion of our assets, personal data may be transferred to the successor entity, subject to equivalent privacy protections.
• Responsible Gambling Schemes: Where required by operator licensing obligations or at your request, limited data may be shared with recognised self-exclusion registries or responsible-gambling support organisations.

When you make a deposit or withdrawal through the Platform's cashier, certain payment-related data is collected and processed. This may include transaction reference numbers, wallet identifiers, bank account details and amounts transacted in PKR.

The Platform references several payment methods commonly used in Pakistan, including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah bank transfers, and cryptocurrency options such as BTC and USDT. These references are provided for user convenience only. The mention of any payment provider on this Platform does not imply endorsement, affiliation or confirmation that such provider supports gambling-related transactions.

8.1 Payment Data Security

Full payment card numbers and sensitive authentication data are processed by certified payment service providers and are not stored in their complete form on 8bgame's own systems. Transaction processing is conducted over encrypted channels. Users are responsible for ensuring that payment credentials are not shared with any third party.

8.2 AML Monitoring

Financial transaction data is subject to AML monitoring. Unusual or suspicious transaction patterns may trigger a review, during which additional verification documentation may be requested and transactions temporarily paused. This is a compliance obligation and not a punitive measure.

8bgame uses cookies and similar tracking technologies to operate the Platform, remember your preferences and analyse usage patterns. The categories of cookies we use are as follows:

You may control cookie settings through your browser's privacy settings. Note that disabling strictly necessary or functional cookies may impair Platform functionality. We will present a cookie consent banner on your first visit to the Platform for non-essential cookie categories.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory or contractual obligations. The following principles govern our retention approach:

• Active Account Data: Retained throughout the period your account remains active and for a reasonable period thereafter to enable account reactivation if requested.
• KYC and Identity Documents: Retained for the minimum period required under applicable AML and KYC regulations, typically a period of years from account closure or last transaction, as required by the operator's licensing jurisdiction.
• Transaction Records: Financial transaction records in PKR and other currencies are retained for the period required by applicable financial recordkeeping obligations.
• Responsible Gambling Records: Self-exclusion orders, limit settings and related communications are retained for the full duration of any exclusion period and for an appropriate period thereafter to prevent re-registration in circumvention of the order.
• Marketing Data: Retained until you withdraw consent or opt out, at which point we will cease marketing processing and remove your details from active marketing databases within a reasonable processing period.
• Log and Technical Data: System logs and technical data are typically retained for shorter operational periods and then automatically deleted, unless required for a specific security investigation.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data lifecycle management procedures.

As an internationally operating Platform, 8bgame may process your personal data in countries or jurisdictions outside Pakistan. Where such transfers occur, we take appropriate measures to ensure that your data receives an equivalent level of protection to that provided under the applicable privacy standards of the Platform's operating jurisdiction.

Such measures may include contractual safeguards such as standard data-protection clauses incorporated into agreements with data processors, or other legally recognised transfer mechanisms. Where we engage third-party service providers — including payment processors, cloud infrastructure providers and KYC vendors — located outside Pakistan, those providers are subject to data-processing agreements requiring them to process your data only as instructed and in compliance with applicable privacy standards.

Subject to applicable law and any legal obligations that may restrict or delay our response, you hold the following rights in relation to your personal data held by 8bgame. To exercise any of these rights, please contact us at [email protected].

We will respond to verified privacy rights requests within the timeframe required by applicable law. We may need to verify your identity before processing a request. In some cases, legal obligations (such as KYC retention requirements) may limit our ability to fulfil an erasure request in full.

The Platform is strictly intended for adults aged 18 years or above, or such higher minimum age as may be required by the operator's licensing jurisdiction. We do not knowingly collect or process personal data from individuals below the minimum eligible age.

Age verification is enforced through our KYC process. Where we discover that personal data of a minor has been collected — whether through fraudulent registration or other means — we will take immediate steps to close the associated account, delete the personal data concerned and, where appropriate, notify relevant parties.

If you are a parent or guardian and believe that a minor has registered on the Platform or provided personal data without your consent, please contact us immediately at [email protected] (plain text — not a clickable link).

8bgame employs a combination of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These include:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and the Platform is encrypted using industry-standard HTTPS/SSL protocols.
• Access Controls: Personal data is accessible only to authorised Platform personnel on a strict need-to-know basis, governed by role-based access policies.
• Data Minimisation: We collect only the personal data that is necessary for the specific purposes described in this Policy and do not retain it beyond those requirements.
• Incident Response: We maintain a data security incident response procedure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay in accordance with applicable notification obligations.
• Vendor Security Standards: Third-party Data Processors are required to maintain appropriate security standards equivalent to our own as a condition of their engagement.

Notwithstanding these measures, no system of transmission over the internet is entirely secure. You use the Platform at your own risk and are responsible for maintaining the security of your login credentials and device.

8bgame reserves the right to amend this Privacy Policy at any time. Any changes will be reflected in the "Last Updated" date at the top of this page. Where changes are material — for example, changes to the types of data we collect, the purposes for which we use it, or the rights you hold — we will endeavour to provide reasonable prior notice through in-Platform notifications or email to your registered address.

Your continued use of the Platform after the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not accept the amended Policy, you must discontinue use of the Platform and may request account closure in accordance with the Terms and Conditions.

We recommend that you review this Policy periodically to remain informed of how 8bgame handles your personal data.

For any queries, requests or concerns relating to this Privacy Policy or to the processing of your personal data by 8bgame, please contact our privacy team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available through the help widget within your 8bgame Account dashboard — English and Urdu language assistance available
• Help Centre: Visit the FAQ page for answers to common questions about data, account management and privacy rights

We aim to respond to all privacy-related requests within a reasonable period and in accordance with any statutory response timeframes that may apply. Where we cannot fulfil a request in full due to legal obligations, we will explain the reason for any limitation.

If you are dissatisfied with our response to a privacy complaint, you may have the right to lodge a complaint with a competent data protection or supervisory authority in your jurisdiction. This right exists independently of any right to seek judicial remedy.