Frequently Asked Questions — 8bgame

You must be at least 18 years of age to register and use 8bgame — or the higher minimum age required by the operator's licensing jurisdiction if that exceeds 18. This requirement is strictly enforced through our KYC verification process. If you attempt to register and you are below the minimum eligible age, your account will be permanently closed and any funds forfeited. Age verification is mandatory before any real-money gaming features are unlocked. There are no exceptions to this rule.

KYC (Know Your Customer) verification on 8bgame requires you to submit a valid government-issued photo identity document. For Pakistani users, the most commonly accepted document is your CNIC (Computerised National Identity Card). Alternatively, a valid passport is accepted. In some cases, you may also be asked to provide a proof of address — such as a recent utility bill from Karachi, Lahore, Islamabad or any other city — and proof of ownership of the payment method you intend to use. Documents must be clear, legible and currently valid.

No. Each user is permitted to hold exactly one account on 8bgame. Registering a second account — whether under your own name, a variation of it or through another person's details — is strictly prohibited. If duplicate accounts are detected, all accounts associated with the same individual will be closed and any balances within them will be forfeited. This rule applies regardless of whether the second account was created to access a bonus offer. If you have forgotten your login credentials, use the account recovery process rather than registering again.

To update personal details on your 8bgame account, log in and navigate to the Account Settings section. Basic contact information such as your phone number and communication preferences can usually be updated directly. However, changes to your legal name, date of birth or other KYC-related fields require you to contact the support team at [email protected] with supporting documentation, because these changes must be validated against your identity verification records. This safeguard prevents unauthorised modifications to verified account details.

Minimum deposit amounts vary by payment method and are displayed in Pakistani Rupees (PKR) in the live cashier at the time of your transaction. Illustrative figures — such as a PKR 1,000 minimum — may appear in promotional materials but do not represent a guaranteed current limit. Always check the cashier screen directly before initiating a deposit. We recommend depositing only what you have set as your personal responsible gambling budget, regardless of the technical minimum shown.

Withdrawal processing times depend on the payment method selected and whether your account has completed all KYC requirements. Typically, once 8bgame has approved a withdrawal request, funds are dispatched within the Platform's stated handling window — but arrival time depends on the receiving payment provider. Bank transfers to HBL, UBL, Meezan Bank or Bank Alfalah may take additional business days to clear. Raast instant payments generally settle faster where available. No specific processing window is guaranteed. Contact support if your withdrawal has not arrived after the expected period.

Withdrawal holds are most commonly caused by one of the following: incomplete KYC verification (your identity documents have not yet been approved), active bonus wagering requirements that have not yet been fulfilled, an AML (anti-money laundering) review triggered by unusual transaction patterns, or a mismatch between your withdrawal method and your verified account details. Log in to your account to check your KYC status and active bonus status. If the reason is not clear from your account dashboard, contact our support team at [email protected] for a specific explanation.

Withdrawals are processed back to the same payment method used for the deposit wherever technically possible. This means that if you deposit via a mobile wallet reference — such as through Easypaisa or JazzCash — you would typically withdraw to the same wallet identifier. This is a standard anti-money-laundering practice to ensure funds return to their verified source. Attempting to withdraw to a different account from the one used to deposit may require additional verification. The payment provider names here are contextual references only and do not imply their direct support or endorsement of gambling.

Cricket betting on 8bgame covers pre-match and in-play markets on Pakistan national team fixtures, PSL T20 matches, bilateral series and ICC tournaments. Common market types include match winner, top run scorer, top wicket taker, total runs in an innings, and live in-play betting where odds update ball-by-ball. Bets are placed in your account currency and settled once the relevant market is determined. Odds are set by the operator and reflect probability at the time of placement — they do not constitute a guarantee of outcome. 8bgame does not imply affiliation with the Pakistan Cricket Board, PSL or any cricket governing body.

RTP stands for Return to Player — it is a theoretical percentage that indicates how much of all money wagered on a slot game is paid back to players over a statistically significant number of spins. For example, a slot with a 96% RTP theoretically returns PKR 96 for every PKR 100 wagered over many sessions. However, this is a long-term statistical average calculated across all players, not a guarantee of what you personally will win in any given session. Individual sessions can result in significantly more or less than the stated RTP. Use RTP as a comparative guide between games, not as a predictor of personal results.

Yes. 8bgame's Platform is designed to be fully responsive and accessible on smartphones and tablets. Pakistani users in Karachi, Lahore, Rawalpindi, Faisalabad or anywhere else with a 3G/4G or Wi-Fi connection can access live dealer tables directly in a mobile browser without needing to download a separate application. Live casino games are streamed in real time and require a stable internet connection for an uninterrupted experience. For best performance on mobile, we recommend a 4G connection and a modern browser. Game availability may vary depending on your device capabilities.

Games offered through 8bgame are sourced from established third-party game providers whose products are typically certified by independent testing laboratories for fairness and random number generator (RNG) integrity. However, 8bgame itself does not issue or display individual game certification details on the Platform. If you want to verify the RTP or fairness certification of a specific game, we recommend checking the game provider's official documentation or contacting our support team who can direct you to available information. Fairness is a fundamental element of every reputable game provider's licensing obligations.

No — bonus funds and any winnings generated from them cannot be withdrawn until the wagering requirement has been fully met. If you attempt to withdraw before completion, the bonus and associated winnings will typically be voided and only your real-money balance (net of any bonus) will be paid out. Some bonuses are designated "sticky," meaning the bonus amount itself is never withdrawable — only cash winnings above it are. The bonus type and its specific withdrawal rules are always detailed in the individual promotion terms. Read them carefully before claiming any offer.

Yes, all bonuses on 8bgame carry an expiry date. The validity window is stated in the individual promotion terms and typically ranges from 7 to 30 days from the date the bonus is activated (not claimed). If the wagering requirement is not completed before the expiry date, the bonus and any associated winnings will be automatically voided from your account. The expiry date is displayed in your active bonuses panel — check it before each gaming session so you are not caught out. We recommend only claiming a bonus if you have sufficient time to realistically complete the wagering requirements within the stated period.

8bgame may offer time-limited promotions around major sporting events including Pakistan cricket internationals, PSL T20 franchise matches and ICC tournaments. These promotions might include enhanced odds, free bet credits, cashback on qualifying sports wagers or other tailored offers. The availability, structure and terms of these promotions are confirmed only on the live promotions page — not in general FAQ content. Check the active promotions section of your account during tournament periods. 8bgame does not imply any affiliation, sponsorship or endorsement by the Pakistan Cricket Board, PSL or any cricket organisation.

Deposit limits, loss limits, session time reminders and cooling-off periods can be set directly in your Account Settings panel under the Responsible Gambling section. Reductions to limits take effect immediately; increases are subject to a mandatory cooling-off delay. If you want to request self-exclusion — a full account suspension for 6 months, 1 year, 3 years or permanently — contact our support team at [email protected] or via live chat. Self-exclusion requests are processed as a priority and are irreversible for the selected period. You do not need to justify your reasons for requesting exclusion. Our full responsible gambling guidance is on the Responsible Gambling page.

8bgame does not claim to be licensed or regulated by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan (SBP) or any provincial authority. Pakistan's Prevention of Gambling Act 1977 restricts many forms of gambling within the country. This FAQ answer does not constitute legal advice. Each user is solely responsible for determining whether their access to and use of online gambling platforms is lawful in their specific jurisdiction and personal circumstances. If you are uncertain about your legal position, we strongly recommend seeking independent legal advice before using the Platform.